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hhbdcom is committed to handling your personal information with care. This policy explains what data we collect when you use our platform, how we use it, and what choices you have — with access subject to your local law and eligible regions.
When you open an account with hhbdcom, we collect the information you provide during registration — your name, contact details, and the payment method you link, such as bKash, Nagad, or Rocket. We also collect transactional records tied to your account activity, including deposit and withdrawal history through your chosen mobile wallet. Technical data such as your device type, browser, IP address, and session logs are gathered automatically as you navigate the platform. We use this information to operate your account, process transactions via your linked wallet, verify your identity where required, and respond to support requests. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, or Rocket is limited to what those services need to complete your transaction. We retain your account records for as long as your account remains active and for a period afterward as required by applicable rules. Your continued use of hhbdcom constitutes acknowledgment of this policy. Availability of our services depends on your local law and eligible regions.
Payment data shared with bKash is limited to what is needed to process your deposit or withdrawal. We do not store your bKash PIN or full wallet credentials on our servers.
When you transact via Nagad, only the reference data needed to confirm and record the transfer is retained. Your Nagad account details are handled by Nagad's own systems.
Rocket transaction references are logged in your account history for your records and for dispute resolution. We do not access your Rocket account beyond the transaction confirmation.
Session and device data help us detect unusual access patterns and keep your account secure across phone and desktop without requiring you to re-verify on every visit.
This policy covers data collected directly through hhbdcom — your account, your transactions, and your interactions with our platform on any device. It does not extend to third-party services you reach through links on our site, or to the independent data practices of payment providers like bKash, Nagad, and Rocket.
Data collected when you register, log in, or update your account details falls fully within this policy. This includes your contact information and any verification steps completed on our platform.
Deposit and withdrawal records processed through your linked mobile wallet are covered here. The payment provider's own handling of your wallet data is governed by their separate policy.
Your browsing behaviour on hhbdcom — pages visited, games opened, session duration — is captured in our logs and covered by this policy for platform improvement and security purposes.
External sites, payment apps, and any service you access outside hhbdcom operate under their own privacy terms. We are not responsible for how those services collect or use your data.
You have practical options when it comes to the personal data hhbdcom holds on your account. You can request a summary of the information we hold by contacting our support team through the channels listed on the site. If any detail in your account — such as your contact number or linked wallet — is incorrect, you can update it directly from your account settings page. Where a correction requires verification, our support team will walk you through the steps shown in your account. If you have a question about how a specific piece of data is used, or want to raise a concern about our data practices, you can reach us via the published support route. We aim to respond to data-related requests within a reasonable timeframe, though response times may vary. Closing your account does not immediately erase all records; some data is retained for a period as required by applicable rules. For full details on retention periods, contact support.
Contact support to request a summary of the personal data held on your account. Provide your registered contact detail so we can locate your record accurately.
Update your contact information or linked wallet details from the account settings page. Changes that affect verification may require an additional confirmation step.
If you are unsure how a specific piece of your data is used, send your question through the published support route and we will respond with a clear explanation.
For any data-related concern that cannot be resolved through account settings, our support team is the right contact. Use the live chat or email route listed on the site.
If you have a question about this privacy policy or want to act on your data rights, use the contact routes published on hhbdcom. We do not accept data requests through unofficial channels.
Open the live chat widget on any page of hhbdcom to reach our support team directly. Describe your data question and a team member will assist you.
Send your data-related request to the support email address listed in the contact section of our site. Include your registered account detail so we can locate your record.
The help section inside your account contains guidance on updating details and submitting requests. Check there first for self-service options before contacting support.
hhbdcom applies standard security measures to protect the data held on your account. Access to personal records is restricted to the processes that need it to operate your account or handle your support request.
We use cookies to keep your session active across pages and to understand how the platform is used. You can manage cookie preferences through your browser settings, though some functions may not work without session cookies.
Your account is protected by the login credentials you set. We recommend using a unique password and not sharing your login details. Unusual access attempts are flagged by our session monitoring.
We keep your account data for as long as your account is active and for a period afterward as required by applicable rules. You can ask our support team for details on the retention period that applies to your record.
We may update this policy from time to time. When we do, the revised version will be published on this page. Continued use of hhbdcom after an update means you have seen the revised terms.
Answers to the questions we hear most often about how hhbdcom handles your data and what you can do about it.
We collect the details you enter during registration — your name, contact information, and the mobile wallet you link, such as bKash, Nagad, or Rocket. We also log device and session data automatically when you use the platform.
Only the transaction reference data needed to process your deposit or withdrawal is passed to your chosen payment provider. We do not share your full account profile with those services, and we do not store your wallet PIN or credentials.
Go to your account settings page to update contact details or your linked wallet. If the change requires identity verification, follow the steps shown there or contact support through live chat or email for assistance.
Yes. Contact our support team through the live chat or email route listed on the site. Provide your registered contact detail so we can locate your record and prepare a summary of the information we hold.
Closing your account stops new data from being collected, but some records are retained for a period as required by applicable rules. Contact support for details on what is kept and for how long after account closure.
No. This policy covers only data collected through hhbdcom. When you use bKash, Nagad, or Rocket directly through their own apps or services, their separate privacy terms apply. We have no control over how those providers handle your data outside our platform.